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There are two things you must do to ensure trouble free service in the event you need warranty repairs.
When shipping a product in for service: • Email or call soundmatters for the proper ship to address for servicing and an RMA (return merchandise copy of your original sales receipt that has the date, the Product model number and serial number (if applicable) written on it. • Always ship Products in the complete original packing material. • Avoid shipping Products via the Postal service. If you must use the Postal service, be sure to register and insure the package. soundmatters Limited Warranty soundmatters, inc.(soundmatters) warrants to the original consumer purchaser of the soundmatters Products described in this manual, that the Product will be free from defects in materials and workmanship for a period of two (2) years after the date of purchase. soundmatters’ sole obligation under this warranty shall be to provide, without charge, parts and labor necessary to remedy the defects, if any, that appear during the warranty period. This warranty is the sole and exclusive express warranty given with respect to the Product. All other express warranties are hereby excluded. Neither soundmatters nor the authorized dealer who sells the Product is responsible for indirect, incidental, or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. IMPORTANT -- Keep your original sales receipt. Be sure the retail dealer has written on it the date, model number, and serial number (if applicable) of the Product. This information is required for warranty service. This warranty is limited to: • Products purchased from authorized soundmatters retail dealers in North America. soundmatters will supply a list of authorized dealers on request. In order to obtain service you must: • Return the Product, freight prepaid, to the soundmatters dealer from which it was purchased, an authorized soundmatters independent service agency, or to soundmatters. If necessary you may call soundmatters Customer Service Department for the names and addresses of authorized independent service agencies in your area. • Provide proof of purchase in the form of a copy of your original sales receipt, the date, model number, and serial number (if applicable) of the Product must be written on the sales receipt. This warranty does not cover: • Damage that is the result of misuse, abuse, accident (including but not limited to damage by water),faulty hookup, defective or maladjusted associated equipment, or the use of the Product with equipment for which it was not intended. • Cosmetic defects that appear more than thirty (30) days after the date of purchase. Cosmetic damage caused by improper handling is also excluded. • Products that are used for commercial purposes. • The cost of removing or reinstalling the Product. • Damage that occurs while the Product is being shipped to whoever will service it. See the information above regarding shipping procedures. This warranty is void if: • The Product identification or serial number label is removed or defaced in any way. • The Product is serviced or repaired by any one other than soundmatters or an authorized soundmatters dealer or service agency. For warranty information contact: soundmatters,inc san francisco, ca 94110 phone 415 255-1960; 800-698 SOMA (7662) service@soundmatters.com |
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