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How do I upgrade shipping?
Our standard shipping method is FedEx or UPS Ground with normal delivery within 10 business days of order.
After an item has been added to the "Shopping Basket", you may select the shipping method. Upgrade shipping methods are available and will be found in a drop down under the shipping method heading. All shipping charges will display in checkout on the "Submit Order" page. Please note that shipping upgrades may not be available for all addresses.
International sales
Unfortunately, we are not set up to sell or ship to end-consumers out of the US. Find a dealer overseas.
30-Day Risk Free Trial
Soundmatters online store stands behind every product we sell. Our risk free in-home guarantees that if you're not absolutely pleased with any purchase made on our website - for any reason - we'll be happy to make an exchange or refund the purchase price (less any shipping & handling charges). Simply call us at 1-800-698-SOMA ext. 2 to discuss the problem or arrange for a return or click here to e-mail us anytime.
Returned products must be received back in like-new condition in the original carton with all accessories to receive full credit. Any missing or damaged items will result in a pro-rated credit.
To check the status of an order
Email admin@soundmatters.com or call us at 1-800-698-SOMA ext. 1 (Monday-Friday, 8:30AM-5:00PM Pacific Time)
For product questions or technical support
Email support@soundmatters.com or call us at 1-800-698-SOMA ext. 2 (Pacific Time: Monday-Thursday 7:00AM-6:00PM, Friday 7:00AM-5:00PM, Saturday 8:00AM-12:00PM).
Should you need to return a product to us
A Return of Merchandise Authorization (RMA) number must accompany all returns. To receive a RMA number, please call: 1-800-698-SOMA ext. 2. We are available by phone Monday-Friday 8:30AM-5:00PM Pacific Time.
We'll provide the appropriate address and ask that you return it to us postage prepaid and insured via parcel post or UPS. Naturally any returned products must be in like-new condition with all original packaging, accessories and materials.
Be sure to clearly identify the RMA number on the outside of the box, near the shipping label so that our receiving department will easily see it.
The soundmatters policy about protecting your personal information
If you shop for soundmatters products and place your orders directly through soundmatters or soundmatters.com, any personal information that you share with is kept absolutely private. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency.
For further details read below or contact us.
Data Collection
In several areas of our site, we may ask you to provide information by filling out and submitting an online form. These areas include:
• Checkout, where we ask for name, address, email, credit card and other information needed to complete your order
• Email/Newsletter Registration, where we ask for email address, first and last name and zip code
All information relating to our customers is stored in a secure environment separate from our web site.
Data Use
The information we collect is used to improve our web site, to notify consumers about updates to our web site and for special soundmatters offers and promotions. Also, soundmatters may provide aggregate statistics about our online sales, traffic patterns and related site information to reputable third-party vendors, but these general statistics will include no personally identifying information.
Mailing Lists
We do not share our customer email or postal mailing list with other companies. |
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