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Q1: I received my foxL, connected the power adapter, and immediately played my favorite tune...it didn't as good as all the reviews said it would?!!!
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For best sound quality your new foxL need an initial charge, even when not playing on batteries.
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Q2: Can I use a different power adapter than the one supplied?
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Yes... foxL accepts a connector used on a number of (but not all) Nokia phones. While we can suggest the Nokia ACP-12U, soundmatters naturally can only guarantee the charger we supply will work properly with foxL.
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Q3: foxL can be charged from USB but it takes much longer than wall charging...why?
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Voltage available via a USB port provides close to the minimum required to charge foxL so it will take longer.
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Q4: When I turn-up foxL it sometimes wants to "walk" across the table...why and how do I prevent this?
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FoxL's generates an enormous amount of bass energy for such a tiny enclosure. We utilized rubber shock absorbing material feet to minimize movement, however some of this energy does transfer from the chassis. This allows you to feel the bass - for example if foxL is sitting on a desk you are touching, on a sofa cushion you are sitting on, or against your chest if you've got it hanging as a necklace. With foxLv2, we are now including an anti-slip acoustic mat which when use, greatly reduces foxL's dance moves.
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Q5: Can I use foxL with my iPhone for Bluetooth streaming music wirelessly?
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Yes, Apple's iPhone 3Gs and 3G models with upgraded 3.0 or higher software pair/connect and stream stereo Bluetooth seemlessly. Unfortunately the original iPhone can not be upgraded for Bluetooth stereo.
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Q6: Can I use my foxL with an iPhone or other Bluetooth mobile phone for wireless conference or hands-free calling?
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Yes, with foxLmb or foxLv2 Bluetooth
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Q7: The original iPhone's doesn't work with the audio cable you include with foxL?
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The iPhone's headphone jack is inset in it's chassis, it uses a standard 3.5mm stereo connector but requires a smaller plastic jacket to insert into the phone. These are available from iPhone accessory dealers (or you can just carefully trim down the connector jacket on one end of our audio cable to make it fit. Note that newer versions of the iPhones have changed to a compatible headphone jack.
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| Q8: Can I replace my battery? |
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The BassBattery in foxL is designed to be replaceable by an authorized service center... for the time being, this means sending it back to us at soundmatters.
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Q9: I notice that after listening on battery power, sometimes one channel seems less loud or cuts out?
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The foxL has overload protection that kicks in much quicker on battery than it will on AC (foxL's power is double when plugged into the wall), you're probably playing notes/level that cause clipping, and the protection circuit is activating to keep from damaging the speakers. The foxL is pretty amazing for its size, but it is small which creates some compromises. If you play the same things using AC, you will have more volume and much less chance of the protection circuits kicking in.
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| Q10: The original foxL and foxLv2 looks the same, how can I easily identify which is which? |
The back left model label on both the foxLv2 and foxLv2 Bluetooth has a small 2 in the bottom right corner…the original models do not.
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| Q11: I sometimes hear a high pitched tone when turning on the foxLv2 Bluetooth…what is this? |
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You are hearing the circuitry which searches for a Bluetooth partner, it will last about 30 seconds. You may continue to hear some modest level of background noise when the Bluetooth circuitry is engaged but it is normally in-audible during music playback. If you want to turn off the Bluetooth circuit, press and hold the front button for 5 seconds.After auto-search, if no Bluetooth partner is found the Bluetooth circuitry will automatically turn off after 2.5 minutes.
Q12: I can't seem to connect via Bluetooth to my new iPAD, but connect fine via my iPhone3G?
You can't have two Bluetooth stereo devices (i.e. both your iPAD and iPhone) connected simulaneously to the foxL (or any other speaker/headset). foxL stores your previously pairedBluetooth devices and will try to connect with the last one it was used with wirelessly. If that was your iPhone, you'll need to turn it's bluetooth off before initially pairing and wirelessly connecting with your iPad.
Q13: I can't seem to connect via Bluetooth to PC now that I've upgraded to Windows 7? It worked fine with Vista and XP?
For some reason it appears Microsoft elected not to include the drivers necessary to support Bluetooth A2DP (stereo) on Windows 7. You will need to contact your PC manufacturer and optain a stereo compatible driver.
Q14: Why can't I control the volume of foxL from my iPhone using Bluetooth?
Hooray! Now you can... on your iPhone4 AND on your 3G/3Gs iphones by downloading Apple's new iOS4 software, free from Apple.com.
Q15: My box and owners manual indicate foxLv2 has up to 5 hours battery life but I now see my that online and in some reviews it indicated as 8 or 12 hours?
It seems that with every shipment that our batteries continue to get better and after doing extensive measurements at the end of last year we raised the spec to 8 hours...as of this fall units are played at normal volume (with Bluetooth Off) are lasting well over 12 hours so we’ve decided to raise the spec to 12 hours. Our packaging and manual haven’t caught up yet. Sorry about any confusion.
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